Abstract
ABSTRACT Many organisations have implemented initiatives to promote knowledge management (KM), some efforts were unsuccessful because the expected benefits of KM were not cultivated. Therefore, research has highlighted that a clear understanding of KM benefit (KMB) is crucial because it provides a guide to knowledge efforts. Knowledge management, technology, and globalisation are the key drivers to deliver the organisational strategy required to transfer to a knowledge-based economy. The study analysed the relationship between knowledge management benefits and knowledge management capabilities, human resources practices that enhance knowledge sharing, and organisational learning. It was found that knowledge management capabilities, intrinsic motivation, and organisational learning were useful in positively improving KMB. Also, organisational learning had a mediating effect between knowledge management capabilities, extrinsic motivation, intrinsic motivation, ability-enhancing human resources practices, and KMB. The study proposes a framework for integrating knowledge management benefits (KMB) and makes an essential contribution to the KMB literature.
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