Abstract
This chapter presents a case study in interface design. Six months before the 1989 CHI (Human Factors in Computing Systems) Conference, a small team at Apple Computer undertook design of an interactive information kiosk for the conference. The team was interdisciplinary, composed of programmers, graphic designers and cognitive psychologists. The following were the project goals: (1) to explore the interface design process; (2) to make use of multimedia—in its infancy at the time; and(3) to expand the team's understanding of what constitutes a successful interface design, by observing a broad range of people using the system. This chapter describes the system and the design process applied in its development. It provides a case study in user-centered, iterative design of a multimedia system.
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