조직공정성과 신뢰가 지식관리 관련 갈등 및 지식축적에 미치는 영향: 지식 영역성의 조절효과 분석

Abstract

As effective management of individualized knowledge within an organization is recognized as a core factor in achieving sustainable performance, organizations are increasing their investment in knowledge management. However, as failure cases related to knowledge management to occur, active participation of organizational insiders is required. The purpose of this study is to suggest conflicts, which are a negative motivating factor that affects knowledge hoarding, to confirm the moderating effect of knowledge territoriality, and to suggest the direction of organizational efforts to reduce conflicts. In this study, the research hypothesis was presented through precedent research in the field of knowledge management and stress, and samples were obtained by conducting an online questionnaire to employees of organizations that introduced knowledge management policies by applying a questionnaire technique. And, the research hypothesis was verified through structural equation modeling. As a result of the analysis, role conflict and relationship conflict had a positive effect on knowledge hoarding, and knowledge territoriality strengthened the relationship between the two factors. And, organization justice and organization trust reduced individual conflicts within the organization. This study suggests a direction to reduce the negative behaviors of individuals toward knowledge management policies.