Abstract
Recently, almost all the shipping and related companies are required to correspond to the management innovation due to the increase of the fleet scale, the decrease of Japanese crews and engineers, and multi-nationalities of the superintendent and ship crews. And also it is required to take countermeasures against the organization management composed of aged staff and the technical and know-how transfer to the young staff.In the present situation, more effective information to the customers and exact engine monitoring system for optimum operation are necessary at anytime and anywhere, to keep the ship's schedule and to realize a high reliability of transportation. From the standpoint of the customer, MES has developed a concept of ' Performance and Maintenance Diagnosis Service for Marine Diesel Engines via Internet '. This applies state of the art Information and Communication Technology and has been offering the service since November, 2004. The basic concept, strategy, service menu, contents, results and future plan of the service are described here.More than 1,300 members have now joined the service of Mitsui-MAN B&W main engines. The useful information and data has been accumulated since then, so that MES will be able to offer a more useful and effective service, not only utilizing such information and data but also applying new useful service.
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