Abstract
Information technologies are becoming an integral part of the medical industry in Kazakhstan, playing an increasingly important role every year in improving the quality and accessibility of healthcare. The introduction of digital solutions makes it possible to significantly optimize the processes of medical care, improving diagnosis, treatment and monitoring of patients' condition. Digitalization has affected not only hospitals and primary health care organizations, but also the emergency medical service. To date, the figures help to analyze the main indicators of emergency medical care, such is the indicator of the efficiency of the ambulance team's arrival, the indicator of successful resuscitation, the analyzed cases help to update the reasons for non-compliance, which today improve the work of emergency medical care. In this manuscript, we wanted to report the results of the review and analysis of the main techniques used to digitalize the emergency medical service. The development of a system of indicators in an integrated medical information system contributes to a deeper analysis of the activities of the ambulance service and allows you to identify both positive and negative trends in its work. This makes it possible to make informed decisions to improve processes and improve the quality of services provided, which ultimately has a beneficial effect on the health and well-being of the region's population. The introduction of a navigation system for tracking the movement of teams made it possible to exclude unauthorized arrivals, misuse of vehicles, as well as unreasonably long stay on call. As a result, it was possible to significantly improve the efficiency of the arrival of the brigades. The provision of organizational and methodological assistance to employees of call service departments of the 4th category of urgency, as well as constant monitoring of their work with the identification and timely correction of deficiencies, allowed to increase the proportion of timely serviced calls.
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