Abstract
Administrative staff of Hospitals was exposed to stressors that exacerbated negative emotions and exhaustion during the SARS-CoV-2 period. The purpose of the study is to determine the degree of occupational burnout of the administrative staff in a CoViD-19 Reference Hospital in Attica, and to analyze the effect of socio-demographic characteristics on the aforementioned variable. A quantitative synchronous approach has been used. As the research instrument, the Maslach Burnout Inventory was used to measure burnout levels in terms of the dimensions of emotional exhaustion, depersonalization, and personal accomplishment. T-test, analysis of variance (ANOVA), as well as non-parametric tests of Mann Whitney U and Kruskal Wallis tests, were applied. The level of statistical significance was set at 0.05. In this study, 69 women (72.6%) and 26 men (27.4%) participated. The age of majority is 45-55 years (58.95%), University/ATEI graduates (30.5%), and with 15-25 years of service (56.8%). The occupational burnout of administrators is high. High levels of emotional exhaustion are observed with moderate degree of depersonalization and moderate degree of personal achievement. A statistically significant difference between gender and burnout is found, with women exhibiting higher levels of emotional exhaustion (p<0.05). The educational level is statistically significant to the degree of depersonalization (p<0.05). Age, job status, employment relationship, and years of service are statistically significant and associated with emotional exhaustion (p<0.05). The findings clearly indicate that socio-demographic and occupational factors affect the burnout that hospital administrative staff expe- rience during the coronavirus period. The implementation of actions of psychological support, upskilling, develop- ment, and empowerment of administrative staff will contribute positively to the benefit of employees and the quality of services provided.
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