호텔종사원의 직업소명의식과 자기효능감이 직무소진에 미치는 영향에 있어 마음챙김의 조절효과

Abstract

This study began by deducing from the moderating role of mindfulness in a relationship with the effect of the sense of calling and self-efficacy on the job burnout by groping for a method of mitigating the hotel employees' job burnout a little bit arising from the customer-facing process. In this context, this study was to verify how the hotel employees' sense of calling and self-efficacy affected the job burnout, and to investigate the moderating effect of mindfulness on job burnout by hotel employees' sense of calling and self-efficacy. To achieve this objective, this study was to do empirical analysis by executing the questionnaire survey as an object of the deluxe hotel employees. When all the studies were combined, four hypotheses were accepted completely. This study has found out that the sense of calling and self-efficacy had negative effect on the job burnout. And in an effect relationship with the job burnout by the sense of calling and self-efficacy, the mindfulness showed statistically significant moderating effect. Such result was based on that the job burnout could be reduced by raising the sense of calling and self-efficacy. In an effect relationship with the hotel employees' sense of calling and self-efficacy and the job burnout, the significance of the study can be found in that the mindfulness had positive effects of decreasing and mitigating the job burnout.