Роль і значення ділового етикету в управлінні конфліктами організації

Abstract

The article is devoted to the study of the role and impor-tance of business etiquette in conflict management of the organization. The essence of the concepts "conflict", "organizational conflict", "conflict management" is defined. The main reasons of conflict situations in the organization are characterized. It is noted that in economically developed countries there is a fairly new, modern approach to conflict management related to business etiquette and its tools. The content of business etiquette, principles, functions and directions of its unification are disclosed. A number of rules of business etiquette, which are guided by participants in busi¬ness relations in order to prevent possible conflicts, were singled out. Their content is disclosed, a thorough description is given. The important role of the manager in solving conflict situations in the organization is emphasized. The skills and knowledge of business etiquette which must be possessed for successful conflict resolution are highlighted. The main attention is paid to the fact that the rules of business etiquette serve only as an external expression of moral relations between people, so they can be both tacit and more specific. It was determined that these rules, norms and values are contained in the code of corporate (business) ethics, which is the main tool of business etiquette. Its functions, structure and content are analyzed. Practical recommendations on conflict prevention in the organization, its prevention and mitigation based on the principles, rules and norms of business etiquette are offered. It was concluded that com-pliance with accepted rules of conduct strengthens confi-dence in the correctness of one's actions, creates a sense of psychological comfort, which, in turn, affects the number of conflicts, labor productivity, production culture, etc.