Abstract
The article considers the essence of staff turnover and its impact on the functioning of the organization of the heat supply industry in modern conditions. An analytical approach is proposed using functional cost analysis (hereinafter referred to as FСA) in order to monitor staff turnover at a heat supply company. On the basis of the FСA, the costs of performing the labor functions of an engineer for the organization, operation and repair of an enterprise engaged in the provision of services for heating and hot water supply are analyzed. According to the results of the study revealed excessive and unusual office functions proposed measures to change the duties of the employee to reduce workload for the position, indirectly contributing to the reduction of staff turnover in this position and allowing to increase the employee satisfaction employment within the organization and, consequently, increase the efficiency of the organization and the level of its competitiveness. A list of indicators reflecting the level of staff turnover in the organization is proposed. The relevance of the implementation of the personnel turnover monitoring system in the organization is justified.
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