Abstract
The article introduces a sociological survey that featured the development of conflict management skills in municipal employees of the Belgorod region. The methods involved a questionnaire survey and a semi-structured interview of Belgorod municipal authorities, teaching staff of the Higher School of Management of the Belgorod State University, and employees of the Institute of Regional Personnel Policy of Belgorod. The reasons behind the conflicts were divided into those caused by the specifics of the municipal service, the peculiarities of team relations, and the individual characteristics of a municipal employee. The results of the study can improve the practical work of municipal personnel departments or be used in teaching sociological disciplines. Further study is required to develop diagnostic methods to identify the conflict management skills in municipal officials, collect information, define conditions and patterns of development, draft resolution procedures, etc.
Highlights
The article introduces a sociological survey that featured the development of conflict management skills in municipal employees of the Belgorod region
The reasons behind the conflicts were divided into those caused by the specifics of the municipal service, the peculiarities of team relations, and the individual characteristics of a municipal employee
Further study is required to develop diagnostic methods to identify the conflict management skills in municipal officials, collect information, define conditions and patterns of development, draft resolution procedures, etc
Summary
А. Педагогические условия формирования конфликтологической компетентности преподавателей вузов: автореф. А. Проблемы формирования профессиональной культуры муниципальных служащих (на основе результатов социологического исследования) // Известия Саратовского университета. Ю. Диагностика состояния культуры конфликтного взаимодействия муниципальных служащих Белгородской области // Научные ведомости Белгородского государственного университета.
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