Інноваційні стратегії та підходи до адаптації українських бізнес-моделей і менеджменту якості в умовах невизначеності

In 2024, the issues of effective implementation of the audit services quality management system are playing a crucial role in any audit organization, since the quality of audit service delivery, which is expected, appreciated, and valued by stakeholders, lies at the heart of the audit profession, creating trust and underpinning confidence in the auditing profession and enabling auditors to act in the public interest. Currently, great importance is being placed on the implementation of an audit quality management system. Firms that embrace change and are the proponents of adopting a proactive approach to audit innovation will have a better chance of success in the years ahead. By using technology, building diverse teams and staying up to date with changes in legislation, auditors can ensure that they provide the highest quality services while staying one step ahead. It seems that the solution to this problem is possible with the introduction of a quality management system for audit services based on International Standard for Quality Management 1 (ISQM 1). The purpose of the study is to develop conceptual approaches to the implementation of a quality management system (QMS) for audit services based on International Standard for Quality Management 1. Its use will guarantee a high professional level of auditors and allow them to keep abreast of changes in legislation. In the process of work, such general scientific methods of cognition as observation, induction, deduction, system analysis, generalization, analysis, and synthesis were used. This article substantiates the need for a systematic, comprehensive, and integrated approach to the implementation of a quality management system for audit services based on International Standard for Quality Management 1 based on the integration of risk management with the processes of strategic planning and performance management of an audit firm. A conceptual approach to the implementation of a quality management system for audit services based on International Standard for Quality Management 1 has been formed. The main stages of its implementation have been identified and detailed. The results of the study are intended for a wide range of readers, including managers, employees of audit organizations who are responsible for the organization and functioning of the quality management system of audit services in the development of regulations and the implementation of a quality management system for a wide range of audit services.

SMK Negeri 1 Jombang is one country-level vocational education institutions in the region Jombang already received ISO. So that in the school there are many changes to the system are changed to the better for the progress of the school. The problems of this study: (1) Is the implementation of ISO 9001-2008 Quality Management System Performance Improvement Against Influential Teacher at SMK Negeri 1 Jombang, (2) Is Against Influential Leadership Performance Improvement Teacher at SMK Negeri 1 Jombang. (3) What is the most dominant variables that affect the quality management system ISO 9001-2008 and leadership Against Performance Improvement Teacher at SMK Negeri 1 Jombang. This study will be conducted Nengeri Vocational High School (SMK) I Jombang, which address at Jl. Dr. Sutomo No. 15, Jombang, East Java Phone: (0321) 861516. The number of samples taken as many as 50 respondents. The variables in this study independent variables (X1) in this study is the implementation of a Quality Management System (ISO) 9001: 2008 At SMK Negeri 1 Jombang, independent variable (X2) in this study is the leadership and the dependent variable in this study were (Y) that is Teacher performance. The results of this study, there is a simultaneous effect between variables Implementation of Quality Management System (ISO) 9001: 2008 (X1) and the leadership variable (X2) to variable Teacher Performance in SMK 1 Jombang (Y). as evidenced from the correlation value (R) of 0.965 and Fhitung 313.967 with probability (sig) of 0.000 <0.05. Then the results of testing with multiple regression between variables (X1) and variable (X2) which has the most dominant influence to variable Y is the implementation of a Quality Management System (ISO) 9001: 2008 (X1) with a regression coefficient of 1.169. It is because, the teachers felt that the implementation of the Quality Management System (ISO) 9001: 2008 (X1) to get additional education, knowledge and insights in a systematic and routine.

BackgroundThe regulations of the Quality Management System (QMS) implementation in health care organizations were approved by the Lithuanian Ministry of Health in 1998. Following the above regulations, general managers of health care organizations had to initiate the QMS implementation in hospitals. As no research on the QMS implementation has been carried out in Lithuanian support treatment and nursing hospitals since, the objective of this study is to assess its current stage from a managerial perspective.MethodsA questionnaire survey of general managers of Lithuanian support treatment and nursing hospitals was carried out in the period of January through March 2005. Majority of the items included in the questionnaire were measured on a seven-point Likert scale. During the survey, a total of 72 questionnaires was distributed, out of which 58 filled-in ones were returned (response rate 80.6 per cent; standard sampling error 0.029 at 95 per cent level of confidence).ResultsQuality Management Systems were found operating in 39.7 per cent of support treatment and nursing hospitals and currently under implementation in 46.6 per cent of hospitals (13.7% still do not have it). The mean of the respondents' perceived QMS significance is 5.8 (on a seven-point scale). The most critical issues related to the QMS implementation include procedure development (5.5), lack of financial resources (5.4) and information (5.1), and development of work guidelines (4.6), while improved responsibility and power sharing (5.2), better service quality (5.1) and higher patient satisfaction (5.1) were perceived by the respondents as the key QMS benefits. The level of satisfaction with the QMS among the management of the surveyed hospitals is mediocre (3.6). However it was found to be higher among respondents who were more competent in quality management, were familiar with ISO 9000 standards, and had higher numbers of employees trained in quality management.ConclusionQMSs are perceived to be successfully running in one third of the Lithuanian support treatment and nursing hospitals. Its current implementation stage is dependent on the hospital size – the bigger the hospital the more success it meets in the QMS implementation. As to critical Quality Management (QM) issues, hospitals tend to encounter such major problems as lack of financial resources, information and training, as well as difficulties in procedure development. On the other hand, the key factors that assist to the success of the QMS implementation comprise managerial awareness of the QMS significance and the existence of employee training systems and audit groups in hospitals.

A systematic review of instruments that assess the implementation of hospital quality management systems.

It is established that the system of free enterprise in the form in which it is implemented does not ensure progressive changes and they do not occur. The authors believe that in order to ensure a high level of socio-economic security of Ukrainians, it is advisable to use methods, levers, information and legal support for socio-economic security based on the digitalisation of business processes at enterprises, organisations and institutions. The article substantiates the expediency of forming a structure and mechanism for ensuring socio-economic security, taking into account the determination of the values of the State, phenomena of public life and public consciousness, in order to solve the problems of ensuring the effective operation of enterprise through the use of digital innovative technologies. It proposes a structure of socio-economic security of enterprises in the context of digitalisation of business processes. In order to ensure the conditions for social protection of employees of enterprise, a mechanism for such protection is proposed, taking into account the economic component, which will largely depend on the introduction of digital technologies into the business processes of enterprise. The paper suggests the concept of digitalisation of business processes of enterprise with a view to forming and ensuring socio-economic security of enterprises in the context of digitalisation of business processes. It is proved that the digital society is a necessary progressive movement, which involves the intensive and productive use of digital technologies in all spheres of human life, the life of economic entities, regions and the State. The publication analyses the global volume of trade through e-commerce retail in 2016-2021 as a sign of the external environment of socio-economic security of enterprise. The emphasis is placed on the digital society as an external environment of socio-economic security of enterprise. It is determined that digital technologies have a significant impact on the socio-economic security of enterprises, as they allow increasing the profitability of production, reducing human labour costs, ensuring rhythmic operation at all stages of business processes, making it possible to implement the tasks set and achieve common economic, social and civic goals. It is determined that the digital economy covers not only the information and communication sector, but also all business sectors in all areas of economic activity, including the public and private sectors, non-financial and tertiary sectors, financial sector, extractive industry, manufacturing and services, agriculture and construction. The study analyses the system characteristics of functioning of the mechanisms for ensuring socio-economic security, taking into account the relationship between internal relations and the external environment. The article examines the assessment of digital quality of life according to the Digital Quality of Life Index 2023, and identifies factors and trends that affect such indicators. The factors influencing the socio-economic security of the 10 largest IT companies in Ukraine by the number of specialists as of July 2023 are identified. The prospects for the impact of digitalisation of business processes of enterprises on the socio-economic security of Ukraine are determined.

Straipsnyje analizuojami Lietuvos įmonių kokybės vadybos sistemų (toliau tekste - kokybės sistemų) diegimo motyvacijos ir naudingumo tyrimo rezultatai. Autorių tyrimo duomenys lyginami su Vakarų Europos valstybėse atliktų kokybės sistemų efektyvumo tyrimų išvadomis. Šis darbas yra kokybės sistemų efektyvumo kompleksinio tyrimo sudedamoji dalis.

This study examined the effectiveness of localized Quality Management System (QMS) implementation in a Philippine maritime manning office and assessed its relationship with operational efficiency and compliance with service quality standards. Specifically, it evaluated (a) the perceived level of QMS implementation, (b) the extent of human factors and organizational practices that enable QMS enactment, and (c) the predictive influence of these factors on operational efficiency and compliance/service quality outcomes. A quantitative descriptive–correlational design was employed using a structured survey instrument administered to 150 respondents composed of seafarers (n = 130) and office staff (n = 20). Data were analyzed using descriptive statistics, Pearson correlations, and linear regression modeling. Descriptive results indicated that QMS implementation was moderately implemented (M = 3.10, SD = 1.10), human factors were moderately exhibited (M = 3.39, SD = 0.91), and organizational practices were moderately practiced (M = 3.28, SD = 0.91). Operational efficiency was rated moderately efficient (M = 3.34, SD = 0.92), while compliance and service quality were rated compliant overall (M = 3.68, SD = 0.88). Regression analysis showed that QMS implementation significantly predicted operational efficiency (β = 0.741, R² = 0.549, p &lt; .001) and compliance/service quality (β = 0.402, R² = 0.162, p &lt; .001). A second regression model indicated that human factors (β = 0.371, p &lt; .001) and organizational practices (β = 0.445, p &lt; .001) significantly predicted QMS implementation (R² = 0.583), while compliance/service quality was more strongly predicted by human factors (β = 0.645, p &lt; .001) than organizational practices (β = 0.195, p &lt; .001) (R² = 0.503). Overall, findings suggest that localized QMS effectiveness in this setting depends on both institutional reinforcement (organizational practices) and disciplined enactment conditions (human factors), with stronger implications for operational efficiency than for compliance outcomes. The study supports strengthening controlled localization, capability-building, accountability routines, and enabling workflow systems to improve performance reliability.

Implementation of quality management for clinical bacteriology in low-resource settings

This work is based on a case study of a manufacturing company in Johannesburg, South Africa. The paper presents a set of findings based on an investigation into Quality Management System (QMS) implementation at a company located in the Northern part of Johannesburg. The paper discusses challenges experienced in QMS implementation, successes achieved, failures, and propose recommendations on how to improve QMS implementation and maintain a sustainable management system. Observations, unstructured interviews and structured questionnaires were used. Triangulation was concluded on 20% of respondents using unstructured interviews. Questionnaires were distributed to 114 respondents divided into three segments, namely; customers, Top Management and employees. 62% responses were received back properly completed. The results revealed that the customers involved in the study preferred to do business with companies where QMS has been implemented. The responses from Management showed that QMS implementation is of importance to them and is an empowerment tool to their employees.

The application of the analytical approach to quality management in higher education bodies is particularly relevant. The problems of formation, implementation, and practical use of quality management system in higher education have not yet been sufficiently reflected in the studies of foreign and domestic specialists, although there are a large number of publications on the formation and implementation of quality management systems in industrial production conditions. The publication intends to consider the main triad of education quality components: conditions, process, and result of educational activity. The quality of education is presented as a system functionally related to all parameters and a measurable characteristic of the functioning of an educational organization. The quality of such functioning is represented as a degree of implementation of the main goal, which consists of achieving a given (normative) level of students’ preparedness and providing the basis for sustainable development. As an illustration to the theoretical provisions, the experience of implementation and certification of quality management system in the leading technical university of Russia is considered, recommendations on the development of strategic and operational management documents in the implementation and practical use of quality management system in the university are given.

The article deals with digital technologies used at Russian industrial enterprises. The problems, which the enterprises face at introduction of digital technologies, are marked. The risks of digitalization are noted. The relevance of the article is determined by the important influence of digitalization in the development of the world's population of the economy and society as a whole. Modern social development is linked to digital technologies. The importance of digital technologies in modern social and economic conditions is due to the growing attention of company management to the introduction of digital technologies for the future development of enterprises in the market. Therefore, the use of digital technologies not only increases the efficiency of the enterprise, but also enhances the economic position of the country. The digitalization of national productive forces will make it possible to remain competitive in the market. In a post-industrial society. The purpose of the study is to analyze the use of digital technology in industrial enterprises. The objectives of the work include - consideration of enterprises with the use of modern marketing tools; identification of risks and obstacles in the introduction of digital technologies at the enterprise; analysis of the use of digital technology in enterprises. As a result of the research, the digital technologies applied at Russian enterprises were analyzed. The used digital marketing tools are considered, risks and obstacles of use and implementation of digital technologies at enterprises are marked, efficiency of use of digital technologies at modern enterprises is marked.

The relevance of the problem is due to the fact that currently no aspect of the functioning and development of society can be imagined without the use of digital technologies. And if at first they were identified and associated with the use of communications, then as they developed, the scope of their application expanded due to significant competitive advantages of both the private and global order: leveling of interstate and territorial borders in the transmission, dissemination and receipt of information, including large volumes, adaptation of best practices, the possibility of faster adoption and implementation of management and technical and technological decisions. Digital technologies have become an integral part of the modern economic formation: in the household sphere, the education and health system, transport and other spheres of human life. This ultimately contributed to the natural process of diffusion of digital technologies, production systems and business in general, i.e. the so-called “digitalization of industry”. It is important to note that the successful operation of the enterprise, regardless of the level of progressiveness of the industrial technologies used by it, should be ensured by the production of products or services that meet certain market needs, approved standards and specifications and, finally, the requirements of the current legislation. At the same time, the quality of products and services that meet the needs of consumers cannot be ensured through the one-off events’ introduction. It must be a systematic approach to quality management that covers all aspects and stages of the full life cycle of a product or service. This involves the development and implementation of quality management systems at the enterprises. Therefore, digital technologies in the QMS should be considered as an important tool for analysis, control and quality assurance of the final product and, accordingly, the competitiveness of the economic entity. The purpose of the article is to develop an economic and mathematical model for obtaining a regression dependence between the amount of revenue from sales and the factors of its formation. The leading method of research was the method of correlation and regression analysis. The main results of the article: the main factors of QMS and digitalization that affect the income of the enterprise through the quality of its products are identified; the dependence of the influence of various factors on revenue is determined, as well as the factors themselves characteristic of the enterprises of the automotive components industry on the example of JSC «Togliatti plant of automotive units». The materials of the article can be useful for any economic entities engaged into the production of goods, as well as focused on achieving high indicators of its quality through the introduction of digital technologies in the manufacturing process and QMS. The obtained results allow us to assess the profitability of the digitalization of production processes by taking into account the influence of factors of direct (on the amount of sales volume) and indirect (on the amount of costs for quality assurance) impact.

The adoption and implementation of quality management systems has increasingly become an important feature of higher education institutions’ attainment of goals and objectives, as exhibited in the development of relevant policies, structures and systems at national and institutional levels. This study contributes to work in conceptualising quality management in higher education support services. Most studies focusing on quality management have been from an industry standpoint with little examination of higher education quality management systems, and even less on service quality systems in higher education. This study investigated the extent to which quality management systems have been adopted South African public higher education institutions’ support services. This is done by evaluating the quality management mechanisms in use and by examining the current practices of implementation. Although this study was mainly qualitative, it did not preclude quantitative dimensions thus allowing not only for triangulation of data, but also for a multi-dimensional analysis of some of the phenomena investigated. Data was gathered from a range of participants that included senior HEI managers, quality directors/ managers, support service sector unit heads, as well as senior academics from six purposefully selected South African public higher education institutions. These participants were the key informants of the semi-structured interviews conducted. The semi-structured interviews formed the main evidence base, alongside the content of institutional documents. A sequential collection and analysis of data approach was used. Different data sources were compared and paralleled; and later merged to form a set of qualitative data, which provided a comprehensive image of the status quo and achieved a unified interpretation of results for presenting findings. Although the study found structured quality management processes at public higher education institutions, these were developed and implemented particularly for their academic enterprise practices. Findings from the study highlight the variance in the HEIs’ development implementation of internal quality management systems while it noted an absence of systematic approaches to the quality management of the support services sector. The study contributes to the understanding of the application of the systems thinking approach on the development and implementation in the support services sector quality management systems. The thesis argues for the conceptualisation and operationalisation of quality management systems in the support services sector within South African public higher education institutions. The recommendations that emanate from the study include the need to: build an institution-wide culture of quality and continuous improvement; develop a systematic approach to quality management that is grounded on well-designed systems-thinking-based support sector service quality models, policies and procedure guidelines; mobilise resources and develop tools and processes for assessing quality of support services, feedback mechanisms and self-assessment systems.

Background: Quality Management System (QMS) is implemented in laboratory medicine to ensure that accurate, precise and timely results are achieved with the overall goal being to accomplish patients’ satisfaction. Through QMS, laboratories achieve competence in technical ability and ensure that active quality management of professional services and those of personnel are maintained with or without the ultimate aim of obtaining accreditation. Objective: To provide information on status, in-country structures, challenges and prospect of quality management system, and its implementation in Nigerian Medical Laboratories. Materials and Methods: Published literature, online reports and websites related to the implementation of laboratory QMS, accreditation and WHO/AFRO Strengthening Laboratory Management towards Accreditation and Stepwise Laboratory Quality Improvement Process towards Accreditation SLMTA/SLIPTA programme. Results: Quality Management System is relatively new in Nigerian medical laboratories as only a few are accredited. Majority of the facilities implementing QMS are those involved in diagnosis, management and surveillance of Human Immunodeficiency Virus/Acquired Immunodeficiency Syndrome (HIV/AIDS) and tuberculosis. QMS is mostly implemented in Nigeria through WHO AFRO SLMTA/SLIPTA programme. This has brought about improved and sustained quality management. Factors such as poor infrastructure, climate extremes, financial constraints, gaps in capacity building, lack of equipment and consumables, and dedicated and motivated personnel have been challenges. Major strength is in implementing the twelve quality essential elements and International Organization of Standardization (ISO) 15189 clauses are facility and safety, while documents and record, internal audits, as well as occurrence management is quite challenging. Aspiring laboratories need to start gradually and strongly advocating for management support, connect to national regulations and also participate in External Quality Assurance (EQA) programmes. Others are to observe and understand the local scene, find support and allies, keep documents and communication simple and straightforward and learn from previous mistakes. Laboratory personnel should imbibe positive behavioural change to promote quality in practice, be creative, with the ability to identify and adapt to local solutions, stimulate ownership and create a positive climate. Conclusion: Awareness has been created but more needs to be done for laboratory personnel to understand the processes involved, as well as ways to handle challenges and implement Quality Management System. Intensified efforts are needed to enrol private and public facilities involved in hospital based patient care.

This study aims to evaluate the implementation of a risk-based Quality Management System (QMS) in the procurement process of construction services at PT XYZ to improve contractor performance quality. The research method used is descriptive, employing both qualitative and quantitative approaches. Data were collected through interviews, observations, document studies, and surveys using questionnaires. The study analyzes business processes, organizational structure, Standard Operational Procedures (SOPs), and quality objectives in the procurement of construction services based on the Presidential Regulation No. 12 of 2021 and the PMBOK Sixth Edition framework. Additionally, risk factors affecting contractor performance quality were identified, and their relationship to performance outcomes was analyzed using statistical methods and thematic analysis. The results indicate that the implementation of a risk-based QMS at PT XYZ requires improvements in integrating risk management with the procurement process. Key risk factors include supply delays, regulatory uncertainties, and inadequate monitoring of contractor activities. Proposed improvement strategies include enhancing inter-departmental coordination, strengthening SOPs, and conducting risk management training. Implementing these strategies is expected to enhance efficiency, effectiveness, and contractor performance quality while supporting project sustainability. This study provides practical contributions for PT XYZ and other construction companies in integrating risk-based QMS as an effort to improve the quality of construction service procurement.